Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House - ScienceDirect
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5 Ways to Improve Your CRM Strategy With Social Media | Sprout Social
Figure no. 7: Progression from Social Media Projects to a Social CRM... | Download Scientific Diagram
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customer relationship management: CRM
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PDF) Social Media Analytics in Social CRM - Towards a Research Agenda
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8 Excellent Examples of Customer Relationship Management (CRM)
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5 Ways to Improve Your CRM Strategy With Social Media | Good To SEO
What's the Difference Between Traditional CRM, Social CRM, and CXM Software? - Business 2 Community
Components of an integrated Social CRM architecture Task areas... | Download Scientific Diagram
What is social CRM? - Definition from WhatIs.com
What Is Social CRM? : Social Media Examiner
Leverage Social Media Information to Advance Your Social CRM Efforts | ISM
